OnTheWebHosting this private and unique web hosting business has offices located in Bridgewater, Massachusetts. Our servers are located in Texas, with backup servers in Massachusetts.
New clients and inquiries are appreciated, and responded to on the same business day. Our valued customers enjoy discounts applied for any customer that has multiple web sites with us. Discounts are also avaialble for any current customer referring another new customer to us. Finally, each year OnTheWebHosting offers special incentives, promotions, and also customer rewards to our current customers.
Ask us about our PayPal discount, and our Happy Holidays! rewards.
We are open Monday - Friday, between 8 am and 10 pm (EST) for general inquiries (regardless... we do take calls anytime, any day). We have on-call coverage available on a 24-hour basis, with a 4-hour return call policy. Support is available 24-hours a day, 365 days a year.
Clients are provided with contact information for their Account Manager upon their purchase of their hosting account, which includes their cell phone numbers. Each client is also provided with another emergency phone number, just in case there is an unresolved issue needing immediate attention.
New server accounts are set up and active within 24 hours, your web site may not be live until the domain has been updated on the Internet (which can be from 24-72 hours). We cannot control that time frame for you -- as much as we try. Rest assured we will have everything ready to go on our end.
Web sites, unless indicated by the contractor, are completed and delivered in agreed upon format, within 7 business days - sometimes in as little as 24 hours.
Pricing for your hosting account, payable monthly, will be determined at the beginning of our business relationship. You may upgrade your account at any time, you may cancel as well at any time. Generally fees range from $4.95 to $12.00 monthly, based on the options you select. Our average client spends about $5.00 a month, and those with more advanced sites and needs pay about $10.00.
Payment for services, as determined in advance, are billed on the 15th of the month. We will expect payment before the end of the month, and we do not start getting testy for a few days (called our grace period) after the end of the month.
We understand how things can sometimes not go as planned, so let us know if there are any problems we need to be aware of. We want to work with our clients and enjoy long and benefical relationships, so do let us know if you are experiencing cash flow issues. Otherwise, if we have not heard from you and the payment is late, and after multiple attempts to contact you, we may suspend your hosting account until you can bring it up to date.
Note: With that said... just talk to us and let us know what is happening, so we can work with you. Unforseen situations do come up and we will always do our best to work with you, not against you.
E-Mail Us or call us at (617) 775-0868 (United States - EST) and we can discuss your expectations and map out a plan of action. Whether your site is for a novice startup, or a more complex mid-size business, we will do our best to provide you with the best in service.
Copyright 2011 - OnTheWebHosting.com
Website Design By: NTarr & Associates